Refund policy

Last updated: November 3, 2026

30-day returns

You can return an item within 30 days of delivery. Contact us first through our contact form with your order number and the item you'd like to return, and we'll send return instructions. Please don't send anything back before you hear from us.

Condition

Items must be unused, uninstalled and in their original packaging. Light fixtures that have been wired in or installed can't be returned unless they are faulty.

Damaged, faulty or wrong items

Mirrors, glass and fixtures are packed to travel safely, but please open your order and check it within 48 hours of delivery. If an item arrives damaged, doesn't work or isn't what you ordered, send us your order number and photos of the item and the box. We'll replace it or refund you in full, including shipping, at no cost to you.

Return shipping

For change-of-mind returns, return shipping is paid by the customer. For damaged, faulty or incorrect items, we cover it.

Refunds

Once your return arrives and has been checked, we refund the item to your original payment method. Banks and payment providers usually show the refund within 5–10 business days.